Two new columnists join ITSM Portal
Aale Roos and Geoff Harmer, two highly experienced ITSM specialists, have joined the new ITSM Portal. Both columnists will provide their views on relevant topics, on a regular basis. Their first colums...
View ArticleUsing the service design package to transfer knowledge
If communication between your teams is an issue, ITIL v3 has an app for that, writes George Spafford in his ITSMWatch column.One of the challenges in IT is that the flow of knowledge about a service...
View ArticleCA unveils Service Desk Manager On Demand
CA Technologies has unveiled Service Desk Manager On Demand, an ITIL pre-configured version of its Service Desk Manager, featuring workflow-driven automation for incident, problem, change, request and...
View ArticlePink Elephant opens new facility dedicated to ITSM training
Pink Elephant UK has announced the opening of its dedicated ITSM Centre in Reading.“Because of the difficulties through 2008/09, many organisations naturally cut back on costs – and because many...
View ArticleAre we still allowed to write about ITIL?
The IT Skeptic reported that TSO made his publisher remove the book Owning ITIL® from the web shelves.You are not watching this post, click to start watchingread more
View ArticleIs there an end to free knowledge?
In one of his latest blogs, Charles Araujo wipes the floor with free speeches. "I think that we, as an industry, have completely devalued experience and expertise by giving away so much for free - and...
View ArticleBringing wisdom to ITSM with the Service Knowledge Management System
“Knowledge is a process of piling up facts; wisdom lies in their simplification” (Martin H. Fischer).The same can be said for the Service Knowledge Management System (SKMS): gathering data is one...
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